suna1's Privacy Policy
How your personal information is collected, stored, and protected — in this policy, suna1 commits to full transparency with all its users.
Our Commitment
suna1 places the highest importance on the privacy of users in Bangladesh. When you use our platform, you share certain information with us. This privacy policy explains in detail how that information is used, stored, and protected.
Before reading this policy, please note — suna1 never sells your information to third parties, and uses SSL encryption to keep all your transactions and personal data secure. Our commitment to fair play and security is unwavering.
Table of Contents
What Information Is Collected
suna1 collects only the information necessary for the safe and proper operation of the platform. The types of information we may collect are listed below:
Identity Information
- Full name
- Date of birth
- National ID or passport details (for verification)
- Email address
- Mobile number
Financial Information
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- Transaction history
- Deposit and withdrawal records
- Account balance information
Technical Information
- IP address
- Browser and device type
- Operating system
- Source of visit (referrer)
- Session time and date
Usage Information
- Gaming history and preferences
- Bonus usage records
- Time spent on the site
- Pages visited
How Information Is Collected
suna1 collects information in several ways. It is important that you are aware of each method:
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Directly provided information: Information you provide during account registration, login, payment form submission, or when contacting the support team.
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Automatically collected information: Information collected automatically through cookies, log files, and similar technologies while browsing the site.
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Verification process: Identity documents and photos provided during KYC (Know Your Customer) verification.
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Payment gateway information: Relevant financial information when a transaction is completed through bKash, Nagad, Rocket, or Upay.
Purpose of Using Information
suna1 uses collected information only for specific and legitimate purposes. Your information is not used for anything beyond the purposes listed below:
Account management
Information is used to create, verify, and keep your account secure.
Payment processing
Financial information is used to securely complete deposit and withdrawal transactions.
Customer support
Information is used to resolve your issues quickly via live chat and email.
Fraud prevention
Suspicious activity is identified to ensure the security of the platform.
Service improvement
Used in analysis to improve user experience and the quality of the platform.
Legal obligations
Information is retained as required to comply with applicable laws and regulations.
Information Storage and Protection
suna1 uses industry-standard technology to secure your information. Our security framework is as follows:
Technical Security Measures
- SSL/TLS Encryption: All data transfers on the site are protected by 256-bit SSL encryption.
- Encrypted Database: Collected information is stored on encrypted servers where unauthorized access is not possible.
- Regular Security Audits: Our systems undergo regular security testing and review.
- Access Controls: Only authorized personnel can access user information, and this is strictly regulated.
- Data Backup: Your information is kept in secure backups so that data is not lost in the event of a technical issue.
Sharing Information with Third Parties
suna1 never sells, rents, or provides your personal information to third parties for marketing purposes. However, limited information may be shared in certain specific cases:
Permitted Information Sharing
- Payment processing providers (bKash, Nagad, Rocket, Upay) — only to complete transactions
- Game software providers — to verify the legitimacy of gameplay
- Law enforcement agencies — when required by a lawful order or investigation
- Security and technology partners — to protect the platform
What Is Never Done
- Information is never sold to third parties
- Information is never provided to advertising companies
- Information is never shared on social media platforms
- Information is never used for other purposes without your consent
The third parties we work with are also contractually bound to follow their own privacy policies. suna1 ensures that our partners protect your information with equal care.
Cookies and Tracking Technology
The suna1 website uses cookies to improve your browsing experience. Cookies are small data files stored in your browser.
Types and Use of Cookies
- Essential Cookies: These are essential for the site to function correctly. Without them, login, payments, or game operation would not be possible.
- Performance Cookies: Collect anonymous data to understand which parts of the site are used most — this helps improve the quality of service.
- Functionality Cookies: Used to remember your preferences such as language or theme.
- Session Cookies: Maintain your logged-in state and are automatically deleted when the browser is closed.
Your Rights
Every suna1 user enjoys the following rights regarding their personal information:
Right to access information
You can request to know what information we hold about you and receive a copy of it.
Right to correct information
If your account contains incorrect or incomplete information, you can request a correction.
Right to delete information
In certain circumstances, you can request that your information be deleted, subject to legal obligations.
Right to object to processing
You can object to your information being used for certain purposes, particularly for marketing.
To exercise any of the above rights, email [email protected] or contact us via live chat. We will review your request accordingly.
Protection of Payment Information
suna1 accepts and processes payments only through Bangladesh's trusted mobile wallet services — bKash, Nagad, Rocket, and Upay. We take special care to protect your financial information:
- suna1 never collects or stores your mobile wallet PIN or password.
- Payment transactions are processed directly through the secure gateway of the respective mobile wallet provider.
- Every transaction uses an encrypted connection — no one in between can view the data.
- If a suspicious transaction is detected, an alert is automatically triggered and the account is temporarily suspended if necessary.
- suna1 will never ask for your payment PIN or OTP via email or chat — always treat such requests as fraud.
Protection of Minors
suna1 is a platform operated exclusively for users aged 21 and above. We are committed to protecting minors:
- Age is verified during account registration and documents are requested when required.
- We do not knowingly collect information from anyone under the age of 18.
- If we become aware that a minor has created an account, it is immediately closed and the data is deleted.
- Parents or guardians with any concerns regarding their minor child may contact us directly.
Policy Changes
suna1 may update this privacy policy from time to time. The policy may be revised based on applicable laws, changes to our services, or user feedback.
- If any significant changes are made, we will publish a notice on the platform.
- Continued use of the site after changes have been made will be considered your acceptance of the new policy.
- If you do not agree with the updates, please stop using the site and contact us.
- The date of the most recent change will be stated at the top of this page.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. suna1's support team is available 24/7 to assist you:
Live Chat Support
Contact us directly via live chat — support is available in both Bengali and English.
Email Contact
For any privacy-related requests, write to us at: [email protected]
Play safe, enjoy with confidence
Your information is completely secure at suna1. Contact us with any questions or log in now.
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